Exec Edge hosted a fireside chat at the ICR Conference 2026 with Sender Shamiss, Chief Executive Officer at ReturnPro. The in-person interview was joined by Editor-at-Large Jarrett Banks, and they discussed the importance of reverse logistics for retailers and consumers, how AI is changing the game for returns, what retailers can do to prevent returns fraud and what to look ahead for the company in 2026, among other topics.
About Sender Shamiss
Sender Shamiss is an entrepreneur passionate about perfecting technology and has spent his career building multiple eCommerce, supply chain, and SaaS companies. Mr. Shamiss has built and led strong teams and has managed to attract top talent because of his pragmatic approach to business, infectious spirit, and vision for innovation.
Mr. Shamiss recently won the Pros to Know Lifetime Achievement Award 2024 from Supply & Demand Chain Executive honoring his outstanding leadership and contributions to the supply chain space. In 2022, Mr. Shamiss was recognized by Business Insider as a Reverse Logistics Power Player for his lifelong commitment and influence within the returns industry. He is considered a leading expert in returns, returns management, returns software, and the reverse supply chain.
ReturnPro (formerly goTRG) was co-founded by Mr. Shamiss in 2008, offering the only complete returns solution addressing each part of the post-purchase process, from the point a return is initiated to its second shelf. With three core business units: SaaS, Supply Chain, and ReCommerce, ReturnPro (formerly goTRG) solves returns for enterprise retailers, SMB brands, and 3P sellers. ReturnPro’s (formerly goTRG) demonstrated track record has earned them the Reverse Logistics Association (RLA) Innovation Solution Partner Award 2024, Business Intelligence Innovation Solution Partner Award 2022, Fast Company #1 Most Innovative Logistics Company Award 2021, Supply and Demand Chain Executive Green Supply Chain Award 2021, and Inc. 5000’s Fastest Growing Companies List 2021. ReturnPro (formerly goTRG) is R2v3 certified and holds several ISO certifications for their commitment to responsible recycling and zero waste.
About ReturnPro
ReturnPro is a global leader in returns management solutions and reverse logistics, processing over 50 million returns annually for retailers. ReturnPro helps retailers, brands, and 3P sellers solve returns by addressing every part of the post-purchase experience from returns initiation all the way to the second shelf. It offers a connected suite of returns management SaaS, reverse supply chain, and ReCommerce services, under one roof, to deliver extraordinary results, boost revenue, drive efficiency, reduce environmental impact, and increase customer satisfaction. ReturnPro works with retailers, eCommerce brands, and vendors, to deliver the smartest choices for every touch, movement, and pricing decision, while also preventing items from unnecessarily ending up in landfills.
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