Exec Edge hosted a fireside chat at the ICR Conference 2025 with Sender Shamiss, co-founder and Chief Executive Officer of ReturnPro. The in-person interview was joined by Editor-in-Chief John Jannarone and they discussed why it is important to provide a consolidated, full-service offering for returns management, how the company works with retailers to prevent returns, and more.
Watch the full recording:
About Sender Shamiss
Sender Shamiss is the co-founder and CEO of ReturnPro, a global reverse logistics platform that works with the world’s largest retailers and vendors to solve the problem of returns. Sender is an entrepreneur passionate about perfecting technology and has spent his career building multiple eCommerce, supply chain, and SaaS companies. Having founded ReturnPro (then known as goTRG) in 2008 to transform the highly fragmented industry approach to retail returns, Sender has over 20 years of experience in the returns management industry and is an expert on both returns and general retail trends.
About ReturnPro
ReturnPro is a global leader in returns management solutions and reverse logistics, processing over 40 million returns annually for retailers. The only reverse logistics company to offer a fully-integrated platform that addresses every part of the post purchase experience, ReturnPro simplifies the returns process for its clients (Walmart, Bass Pro Shops, Sam’s Club and more) by increasing profit recovery, while also reducing waste so products never have to see a landfill.
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