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Tech Edge hosted a fireside chat on June 9 at Pax8 Beyond 2026 in Salt Lake City with Kristen Fehrenbach, Vice President of Global Microsoft Alliance at Pax8, and Michelle Curtis, Chief Revenue Officer at New Charter Technologies . The in-person interview was joined by Editor-at-Large Jarrett Banks and they discussed how MSPs can capitalize on Microsoft AI opportunities, especially Copilot and agent-based services, and leverage Pax8’s support and deployment expertise to adopt AI solutions. They also explained how Pax8 and Microsoft are working together on product development, including the recent Agent 365 multi-tenancy capabilities and expanded security offerings for Microsoft Business Premium customers.
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About Kristen Fehrenbach
Kristen is currently serving as the VP of Microsoft Global Alliance at Pax8, where she designs and leads global strategies that accelerate partner success and drive digital transformation at scale. With over a decade in the technology industry, Kristen is known for translating complex programs into clear, actionable go-to-market strategies that empower partners, vendors, and internal teams to execute and grow together. Her work focuses on building future-ready solutions through AI-powered platforms like the Pax8 Marketplace and shaping how Pax8 shows up with Microsoft across global markets.
About Michelle Curtis
Michelle Curtis is Chief Revenue Officer at New Charter Technologies, where she oversees all revenue functions and leads the company’s go-to-market strategy across SMB, mid-market, and enterprise clients. She is focused on strengthening national sales execution, expanding consulting and advanced services adoption, and ensuring a consistent, high-value client experience across New Charter’s platform and local teams. In her role, Curtis is helping build a modern, scalable revenue organization while deepening customer engagement and driving growth across the business. She is particularly focused on delivering a people-first, trust-driven approach that brings innovative technology solutions closer to customers, especially small and mid-sized businesses navigating increasing complexity.
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Scales Tip to Small Business from Large Enterprise in IT Spend: Pax8 CEO Scott Chasin, Live from Pax8 Beyond 2026
About New Charter
At New Charter Technologies, we offer personalized local IT support backed by a nationwide team. With over 50 locations across North America, our extensive resources and deep expertise in cybersecurity, IT consulting, project work, and more, are ready to scale with you.
We combine industry insights with comprehensive IT services that evolve with your business. As leaders in Modern IT, we partner with our clients to achieve their business goals and overcome challenges.
Experience the better way to do IT at newchartertech.com.
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AI Adoption & “Customer Zero” Strategy: Pax8 President & Chief Commerce Officer Nick Heddy, Live from Pax8 Beyond 2026
About Pax8
Pax8 is the global AI and cloud Marketplace for small and medium-sized businesses (SMBs). Pax8 connects service providers and technology companies on a unified platform to discover, buy, sell, deploy and manage technology solutions for SMBs. More than 47,000 IT partners and 800,000 SMBs rely on Pax8 for expertise, automation and real-time insights to stay productive, protected and prepared for the AI economy.
