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Tech Edge hosted a fireside chat on June 9 at Pax8 Beyond 2026 in Salt Lake City with Libby McIlhany, Chief Product Officer and Craig Donovan, Chief Operating Officer, at Pax8. The in-person interview was joined by Editor-in-Chief John Jannarone and they discussed how AI is transforming the managed services industry, the company’s shift towards the Managed Intelligence Provider (MIP) model, along with the increasing importance of the token economy.
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About Libby McIlhany
Elizabeth is the Chief Product Officer at Pax8 and is responsible for product vision, strategy, and execution. She oversees product management, execution, and design. She has a deep track record of product management experience with technology companies, including Pie Insurance, MapQuest, and Leapfrog. Prior to joining Pax8, Elizabeth was the Vice President of Product Management at Dreamstage, Inc, a paid streaming platform for live performances. Elizabeth earned her degree in Geography from the University of Chicago. She’s a dual citizen with the UK, proof of which is evident in her love of Irn Bru. She lives in Denver with her husband Chad Kearney and wonderful son, Ingram.
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About Craig Donovan
Craig drives the strategic direction of the company’s partner, customer and vendor experience teams. With over 20 years of experience in engineering and leadership within the software and operational arena, Craig is tasked with understanding ecosystem stakeholder needs, and then building requirements and processes to meet them.
Craig’s passion has been delivering solutions that exceed the customer’s needs throughout his career. He has built his career on strong customer relationships through innovative technology. Before Pax8, Craig served as an industry leader in Dynamic Ad Insertion for Video On Demand at Canoe Ventures. He also led engineering teams at Weyerhaeuser and River Software.
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About Pax8
Pax8 is the global AI and cloud Marketplace for small and medium-sized businesses (SMBs). Pax8 connects service providers and technology companies on a unified platform to discover, buy, sell, deploy and manage technology solutions for SMBs. More than 47,000 IT partners and 800,000 SMBs rely on Pax8 for expertise, automation and real-time insights to stay productive, protected and prepared for the AI economy.
